Cancellation & Refund Policy

Thank you for riding with CabCo, operated by CABCO PRIVATE LIMITED. We strive to provide the best ride-hailing experience possible. If you are not entirely satisfied with your purchase, we're here to help.

1. Ride Cancellations

You may cancel a ride at any time before the driver arrives. Depending on the timing of your cancellation, a cancellation fee may apply:

• Before 3 minutes: Free of charge.
• After 3 minutes: A standard cancellation fee of ₹30 or 10% of the estimated fare (whichever is higher) will be applied.

2. Driver Cancellations

If a driver cancels your ride request or does not arrive at the pickup location within the estimated time, you will not be charged any fee. Any pre-authorized amounts will be released immediately.

3. Refunds

Refunds for completed rides will only be issued under the following circumstances:

• Overcharging due to technical errors.
• Unprofessional driver behavior resulting in an incomplete trip.
• Vehicle breakdowns during the trip.

If you believe you are entitled to a refund, please contact our support team at supportcabco@gmail.com within 24 hours of the ride completion. Approved refunds will be credited back to the original payment method within 5-7 business days.